It is an awkward conversation. Do this too subtly, and people will wonder if it is even a request. If it’s done too forcefully, people might resent that they were asked at all. When it comes to how to ask your clients for Google + business reviews, a little fines plus confidence is required.
There are certain steps that should be taken in this process. Miss a part of the process, and it might not work as well. People are complicated, but most happy customers are more than willing to help the business out in creating a review. The following are some steps that can be taken to ensure the review lands on the right web page.
Find a Place Online to Store the Data
Many times now people will be shopping at a franchise, and the check out person will circle the online review survey at the bottom of the receipt. A receipt, in fact, is an excellent place to put the website that the business wants reviews on.
If the business wants independent reviews on google, then they can still indicate on the bottom of the receipt to go to Google + reviews. The act of circling may or may not be something the receptionist or service provider wants to circle at the end of the transaction.
Provide a Memorable Experience to the Customer
Make sure though that the business’ service actually mandates the client taking time out of the day to go online for a review. That means providing the superior service that customers deserves. The popular mandate of ‘the customer is always right’ has flown out the window these days. There are businesses that will argue with clients about their feedback. This is simply rude and costs the business future clients. A business might feel on top of the world at a certain point, but all those successful companies succeeded because of consumer loyalty. And this is how they continue to thrive.
So make sure first that the employees don’t have bad days that they will later be tempted to take out on customers, inevitably securing future bad reviews. Provide them with the support that they need to feel comfortable in the work environment. If an employee complains, listen carefully to this and address the issue head on. Make sure that a toxic work environment never happens through pro activity, and check and balances in management.
Ask Customers Nicely and Explain Why the Reviews Help
This is the most important part in terms of the communication ball not being dropped. All the employees must not be afraid to ask nicely that they leave a review of the experience online. Make sure that they also explain to clients that the company really values reviews. Also, they can tell the customers to e-mail them regarding any feedback that they have, and that they would love to make their service better.
Taking the time to be kind to customers is not difficult. It is not just lip service; it is a holistic approach. People need to feel that the work environment is enjoyable, not tense and abusive. Also, customers would like the actual reason they are paying to be worth their money. Finally, customers will never know how much a review means to the business if they are not told directly.